Customer Support & Community Engagement Specialist
Petra Fisher Movement Part-Time Contractor | Remote | $25-50/hour USD
All applications must be recieved by January 2, 2026
About Petra Fisher Movement
We help people in their 40s, 50s, 60s and beyond get moving again – without the pain, without the overwhelm, and without giving up the activities they love. Through online courses and a supportive membership community, we teach science-backed, whole-body movement that actually works.
Our founder Petra is a former corporate lawyer who healed her own chronic pain through movement, and now teaches thousands of students worldwide. Our brand is warm, human, and grounded in real results – we don’t do gimmicks, and we genuinely care about every person who reaches out to us.
Morgan Fisher
Executive Assistant
One of the things I value most is that Petra listens to my feedback and actively invites it. She offers assignments that challenge me in the best ways and has helped me grow both professionally and personally. I’m constantly learning new skills and expanding my capabilities through the work I do here.
Petra Fisher Movement fosters a collaborative, thoughtful environment. It’s a place where your contributions matter and where growth – both for the business and for the people behind it – is genuinely encouraged. Petra leads with trust and integrity, giving me the space to take ownership, learn, and evolve alongside the company. Working here feels purposeful, supportive, and deeply aligned with long-term growth rather than short-term hustle. I feel very fortunate to be part of this amazing team!”
About This Role
We’re looking for someone to be the first point of contact for our community – responding to Instagram DMs and comments, Facebook messages, YouTube comments, and customer support emails. You’ll essentially be Petra’s voice, which means you need to write beautifully, think on your feet, and genuinely care about helping people feel better in their bodies.
This isn’t a role where you follow a script. Our students are dealing with real pain, real frustrations, and real hope that movement can change their lives. They deserve thoughtful, personalized responses – not copy-paste replies. You’ll have an answer bank and AI tools to help you, but you’ll need the judgment to know when to use them and when a situation needs something more.
Who You Are
You’re the kind of person who:
- Writes with warmth, clarity, and personality – your emails make people feel heard, not processed
- Figures things out – you don’t wait to be told what to do when something needs doing
- Notices the details – typos bother you, inconsistencies bug you, and you catch things others miss
- Genuinely cares about people – customer service isn’t just a job to you, it’s a chance to make someone’s day better
- Wants to grow – you’re excited by the idea of taking on more responsibility as you prove yourself
- Has some connection to movement, wellness, or the body – maybe you’re a yoga teacher, Pilates instructor, massage therapist, or just someone who’s deeply curious about how bodies work
What You’ll Do
- Social media engagement (approximately 60%): Respond to Instagram DMs and comments, Facebook messages, and YouTube comments in Petra’s voice. Know when you can handle something yourself and when to flag it for Petra.
- Email support (approximately 40%): Triage and respond to customer emails – billing questions, tech issues, course access problems, and general inquiries. Escalate complex issues appropriately.
- Testimonial collection: Spot great feedback in comments and messages, and collect it for marketing use.
- Growth opportunities: As you master the basics, you’ll have opportunities to help with launches, content management, research, and systems improvement.
Requirements
- Exceptional written English – you write naturally, not robotically
- Able to handle messages daily, including weekends (with days off during the week to compensate). Ideally, the inbox is cleared before 9am Eastern Time each day.
- Comfortable with Meta platforms (Instagram, Facebook), Google Docs, and willing to learn new tools
- Reliable internet
- Previous customer service or community management experience (movement/wellness industry a strong plus)
Tools We Use
Instagram, Facebook, YouTube, Google Drive, Trello, Drip (email), Thinkific, Searchie (course platform), Canva, Calendly, Stripe, and Thrivecart. You don’t need experience with all of these – just the ability to learn.
The Details
- Hours: 10-20 hours per week to start, with potential to grow
- Compensation: $25-50/hour USD, depending on experience
- Location: Remote – UK, Australia, or New Zealand preferred
- Type: Independent contractor
How to Apply
Send an email to petra@petrafishermovement.com with the subject line “Community Specialist Application – ” and include:
- A brief note telling us why this role excites you – and what makes you uniquely suited for it. (Please keep this under 300 words – we want to see how you communicate concisely.)
- Your resume or CV
- A short writing sample: Imagine someone sends this Instagram DM: “I’ve had foot pain for years and I’m skeptical anything will help. Is your program going to work for me?” Write the response you would send as Petra. (2-4 sentences)
We review applications on a rolling basis. Due to the holidays, we won’t be reaching out to candidates until after December 27th. We will not consider incomplete applications.
We’re a small, growing team that genuinely loves what we do. If you want to be part of a business that helps people feel better in their bodies – and you have the skills and heart to match – we’d love to hear from you.
Got a question?
Email me
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